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Annoying on the road again...

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hi guys, gals, heroes, legends, superstars, newbies, young, old, foreign and domestic. if I've missed anyone, sorry, you too! here's my conundrum; I work for a fairly well known manufacturer of shoddy bizhubs (naming no names!). I get calls sent to my breezeblock pda one-at-a-time. I get my call in the evening for the following morning. my employer expects me to be at the customers at my contracted start time of 8.45. (when I say "expects", they are regularly disappointed) my argument is that if they give me a call 50 miles from home that is their decision and the travel time to the call should be included in the working day. their argument is that if I don't get to the call until 9.45 then I'm an hour late starting work since we don't report travel time to first call because it buggers up the performance reports. we aren't allowed to report travel to first call or travel from last call. this means that my average working day is reported as about 6-7 hours, but I'm regularly working including driving 8-9 hours. I know I'm right in feeling like I'm being shafted, but what do you guys think? travel time? paid or not?

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