Updating print drivers on a shared printer queue

Hi,

I'd please like some feedback/advise on this. I have customers who want to print to the same print queue they were using with their old printer, e.g. 'Printer1'. So on the server I'd go to the shared printer queue and update the driver files to the new printer model. Now often I'll get issues like default settings not being pushed down correctly to the client computers, blank pages printing, wrong colors, fonts or nothing printing at all. I can only imagine there is some sort of corruption or confusion happening behind the scenes in the windows print system. I mainly get these issues when updating to a sightly newer model than the previous printer, it seems the windows print system gets confused with what files it should be using. Sometimes it's just not possible to completely remove a driver package from a server, as other printer queues may still be using it. Also you usually have to remove the driver package from the client computers too, to stop issues on their end.

I always recommend creating a new printer queue, but some customers want to use the same printer queue name they were using before and don't care about my advise and point the finger at me even when I warned them.

Any feedback would be appreciated :)

Thanks :)