inner finisher B1

hi everybody....i am facing aproblem with installing the inner finisher B1 ....after i inatalled the finisher and turn on the machine the machine starts ok but the finisher does not start....and no response at all..it does not move..i mean totally dead...i replaced the finisher power supply but it is still the same
no error messages or error code the machine copying and the copy jammed in the finisher area...is there any ideas like setting or programming
thanks:cool: