New machine,new customer and after 2.5k prints he called me for a premature "black toner cart. empty".
He decided to replace it with a new one, but there was still enough toner in the cartridge.
So, he called me again for a " ...not set correctly" message.
What i saw with a torch was a bent contact inside so i replaced the IDS board. Message still there!!!
A new bottle, nothing at all!!!
I observed for many hours in slow motion how cartridge locks inside, i removed laser unit from above , PCUs,
vacuum around and cartridge locks perfectly...,it seems so!
I can see that it doesn't go all the way inwards according to the other color cartridges.(2mm difference)
What happened there and what am i missing??
Thanks a lot for any input..
He decided to replace it with a new one, but there was still enough toner in the cartridge.
So, he called me again for a " ...not set correctly" message.
What i saw with a torch was a bent contact inside so i replaced the IDS board. Message still there!!!
A new bottle, nothing at all!!!
I observed for many hours in slow motion how cartridge locks inside, i removed laser unit from above , PCUs,
vacuum around and cartridge locks perfectly...,it seems so!
I can see that it doesn't go all the way inwards according to the other color cartridges.(2mm difference)
What happened there and what am i missing??
Thanks a lot for any input..