I have a customer who keeps on receiving a fax and it jams when it receives it. The reason the mfp jams is because the incoming fax is A4 so the mfp will pull the paper from the letter size tray and jam upon exit. I have spoke with the key operator and I we are in the process of determining if this is coming from one or multiple senders. Is there any way I can make the mfp default to legal or letter r size when this happens to resolve the issue, maybe through soft switch settings?
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