Good day everyone, we would like to ask your advise/suggestion as we currently facing trouble with tray1 (paper feed unit 1 area) of Ricoh Aficio Pro MP1107ex. Paper always stop on this unit and show in the display that paper misfeed in A. Now they can use the copier but only tray 2 & 3 is functioning.
What we have done are the following:
1. pulled out paper feed unit 1
2. replaced 3 rollers with new
3. cleaned sensors
4. clean unit
Still having the same problem, papers still stops
5. swap with another paper feed unit. (2 & 3) paper feed unit is ok when we use or install to tray 2 & 3. but in tray 1 is not.
6. use tandem tray 1 from another copier, and still the same.
7. test tandem tray 1 from problem copier to working copier and it works, so no problem with tandem tray.
8. Run output test and the motor is running with low and high speed for Paper Feed 1
Paper stop always in A (J003), when using tray 1.
What we have done are the following:
1. pulled out paper feed unit 1
2. replaced 3 rollers with new
3. cleaned sensors
4. clean unit
Still having the same problem, papers still stops
5. swap with another paper feed unit. (2 & 3) paper feed unit is ok when we use or install to tray 2 & 3. but in tray 1 is not.
6. use tandem tray 1 from another copier, and still the same.
7. test tandem tray 1 from problem copier to working copier and it works, so no problem with tandem tray.
8. Run output test and the motor is running with low and high speed for Paper Feed 1
Paper stop always in A (J003), when using tray 1.