Hi guys,
Ok, we had a C224e give the code C-9401. It reset ok, all good so far. The next day it does the same thing but will not reset, the expo lamp fluctuates in intensity and then it codes out with C-9401.
There was nothing on the tech site for this code except a production line modification at the tail end of 2013, on the non e series. Our machine is only 2 months old, but we checked the CCD cable clamp. This was good.
So we took a lamp assy, SCDB and PRCB to try. None of these cleared the code, so they we left in that machine and we took the others away to fit back to our machine. This is where its gets tricky. The 3 parts get fitted back to our machine and we have the same C-9401 code! So thats both machines which now have the code!
Not sure if it is relevant or not, but the donor machine is brand new and has not been set up. Although my understanding about KM boards is that if it comes as a spare part it will be new and blank. Whereas a brand new machine which has not been switched has FW and is programmed for the correct model etc.
We tried a hard reset on our device, in case the code was stored in memory, but no joy. Also, the brand new machine pre-drives for a very long time, longer than it should. But I dont know if this is related to the code or because it hasnt been set up.
I thought I'd ask for your valable input :-)