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Jamming C35 paper not leaving the tray

March 20, 2017, 10:49 am
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This was driving me nuts today.
First thing i picked up was that the contact between the feed roller and the separation roller was uneven.
There was pressure on one side and a light gap on the other side.
The rubber and the one-way clutch was in good condition and adjusting the spring tension did not help much.

So it looked like the rubber sleeve is pressed up against the holder edge on the near side causing the surface to be uneven but mindbogglingly to be higher on the far side.
Used a small flat screwdriver to pry the rubber away from the sleeve holder/cylinder (whatever) to spray some lubricant in there to release the
rubber sleeve from the cylinder allowing it to relax and seat flat again.

Worked like a charm and the machine is feeding again. Swapped out trays and clutches for this same problem on other machines before.
Hope it holds.

Please let me know what you do to fix this issue on these machines.

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HP Designjet T610 Printer (plotter) no active network

March 20, 2017, 11:20 am
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Hi everbody

I have a client who buyed a new formater card for this plotter T610
now i want to configure the plotter on network, i checked plotter setting & go to connectivity panel but there is no option to give it static ip or host name etc. so can some please guide me how i configure this plotter via network?
I try-ed in diagnose menu but on the io information menu the adapter is not active , if i go to I/O Tests it ask to enable it and i selected yes but no joy.

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Miscellaneous Black strip on scans HP ScanJet 200

March 20, 2017, 12:06 pm
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Hi all,
I have 2 HP ScanJet 200 which scan with a black strip on the front edge of the documents. Can someone help me please?

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Newbi here and checking in.

March 20, 2017, 12:16 pm
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Hello im new to this forum and just wanted to say hi to everyone.

Sent from my SM-G935F using Tapatalk

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Error Code C35 VCare Code

March 20, 2017, 12:34 pm
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We have a C35 that is hooked up through vCare and every Monday we come in to a Service Call on this machine, but when we get onsite they say that they have had no problems with the machine. The code that vCare is giving is C-9401. Any help at all would be wonderful. Thank you.

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Blast From The Past – Ricoh commercial from 1980s!

March 20, 2017, 1:11 pm
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CS-3501i DLP issues

March 20, 2017, 2:31 pm
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Probably just a dumb overlook, but finishing a maintenance kit on a CS-3501i and can't get the DLP Rail Lever to engage. Rechecked and seated everything with no luck. Any thoughts?

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Kyocera Ecosys M6535- No paper in tray

March 20, 2017, 2:33 pm
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Copier isn't recognizing that there's paper loaded in the tray. Paper sensor arm looks bent, possibly broke. Customer is 2 hours outside of area and billable. Has anyone torn into the sensor assembly for these? Other than an exploded parts diagram, have found very little as far as replacement procedure. Sensor assembly looks to sit in bottom frame of the machine but if anyone can shed some light on this, I'd much appreciate it.

Chris
TJL Copy

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OCE parts from Konica

March 20, 2017, 3:10 pm
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Looking for someone buying OCE production parts from Konica. We're trying to get the cross-reference list of part numbers. Thanks in advance.

Gary

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OCE parts from Konica

March 20, 2017, 3:13 pm
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Konica Minolta sells parts for OCE production print machines. We're trying to find the cross-reference parts list. Thanks in advance.

Gary

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Toshiba is differentiating itself in MPS; how we’re helping organizations operate wit

March 21, 2017, 10:41 am
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by Patricia Ames We sat down recently with Bill Melo, chief marketing executive for MPSA Platinum member Toshiba America Business Solutions to discuss what Toshiba is doing, what’s new in the MPS space and advice for MPSA members. Tell us Continue reading Toshiba is differentiating itself in MPS; how we’re helping organizations operate with more sustainability→
The post Toshiba is differentiating itself in MPS; how we’re helping organizations operate with more sustainability appeared first on Industry Analysts, Inc..


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Canon irc4080i

March 21, 2017, 10:54 am
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When plugging in and turning on the copier Canon 4080 ,error code E000751-1411 display and the machine stop working. What's wrong with the machine?

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samsung x4250lx How to replace hard drive? HELP !

March 21, 2017, 11:12 am
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I HAVE A X4250LX THAT HAD A S1-2433 ERROR. COULD NOT GET MACHINE TO BOOT. OR RECOVER.
I installed a 320 gig hard drive but could not get it to format, or the other 2. log data and something else.
do i need a preloaded samsung hard drive? or what format or partitioning do i need to do? help

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CIG Announces Platinum Sponsorship of the 2017 ITEX Imaging and Technology Education

March 21, 2017, 12:11 pm
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Chicago, IL (March 21, 2017) – Clover Imaging Group (CIG) is excited to announce its platinum sponsorship of the 2017 ITEX Show, the largest and most extensive national trade show connecting vendors and resellers in the office technology space. The 2017 ITEX Show takes place April 18-20 at Mandalay Bay in Las Vegas. Attendees of the show can stop by booth #601 to catch a glimpse of the GreenSweep Harley-Davidson and to take a virtual reality tour of CIG’s state-of-the-art manufacturing facilities and engineering tech center. “We are extremely excited to bring the custom GreenSweep Harley-Davidson to ITEX 2017 and to eventually present it to one GreenSweep dealer,” said Luke Goldberg, EVP global sales and marketing for CIG. “CIG also has many new offerings in our solutions category that we can’t wait to talk with dealers about. See you in Vegas!” CIG representatives will be available to discuss new initiatives of CIG Solutions at ITEX. Solutions include the aggressive OEM GreenSweep program that gives up to 10 percent rebates on approved sales, the powerful third-party reports that prove the reliability of CIG manufactured cartridges compared to the OEM, and the innovative TCO worksheets that illustrate for customers the cost savings of OEM conversion. In addition to the platinum sponsorship and booth participation, CIG will also participate in educational events as part of the 2017 ITEX Show. From 11-11:50 a.m. on April 19, Sarah Henderson, Director of MPS Operations for CIG, will present the “SMI: Supplies Management Investigation” educational event. From 9-9:50 a.m. on April 20, Luke Goldberg, EVP global sales and marketing for CIG, will lead the “Have a Seat!” educational event discussing seat-based billing and its popularity. From 11-11:50 a.m. on April 20, Aldo Spensieri, vice president of MPS solutions for CIG, will join MPSA for “How to Earn an A+ on Assessments for MPS.” For more information or to register for ITEX 2017, please visit: Imaging & Technology Education Exposition | ITEX 2017. ### About Clover Imaging Group: Clover Imaging Group (CIG) provides unparalleled support, collection opportunities, and solutions to independent dealers, OEMs, and retailers throughout the imaging channel and includes the most respected and well-known brands in the industry, including: MSE, Dataproducts, Clover Environmental Solutions, OPRA, Axess Managed Print Services, Tecno Toner, Depot International and Latin Parts. This impressive group offers the market’s widest array of products and services, supported by a vast engineering infrastructure, marketing resources, distribution capabilities, and strategic partnerships. By bringing all aspects of our business together, CIG is able to provide a level of partnership unsurpassed in the aftermarket imaging space. For more information, please visit cloverimaging.com.

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Compass Sales Solutions Is Partnering with LEAF Commercial Capital, Inc. for Lease Do

March 21, 2017, 12:11 pm
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Boise, ID (March 2017) — Compass Sales Solutions, the industry leader in sales opportunity software, is proud to announce a new partnership with LEAF Commercial Capital, Inc. (LEAF) for lease document automation. Compass is proud to announce that Compass Sherpa users can now populate LEAF lease documents. This time-saving feature will allow users to populate all their lease documents with the click of a button, helping them move from hand written forms to zero-effort automated forms, saving time for sales reps. Dealers who use LEAF are eligible to receive up to three Microsoft Word lease documents bookmarked at no charge. This free bookmarking feature includes inserting bookmarks into the protected lease documents approved for the dealership by LEAF. Dealers using both Compass Sherpa and LEAF can email services@compasscontact.net for more information. Troy Casper, president of Compass Sales Solutions, states, “We are happy to partner with LEAF to automate lease documentation for our dealers and provide a time-saving process while reducing entry error. I look forward to working with LEAF and releasing this new feature!” “LEAF’s development team continually seeks best-of-breed technologies that complement our advanced platform and deliver faster, easier and more flexible equipment leasing and finance across all of the solutions our partners and customers rely on,” says LEAF President and COO Miles Herman. “We’re pleased to partner with Compass Sales Solutions to further reduce friction in the lease documentation process, allowing dealers to spend less time on financing and more on core business activities.” ## About Compass Sales Solutions: Since 2001, Compass Sales Solutions has been the leading sales force automation provider for the office technology industry in four countries with over 10,000 users. Compass Sherpa provides a comprehensive suite that automates all aspects of the sales process and allows your sales professionals to utilize one tool to completely manage their sales goals. This includes prospect/client identification, Outlook integration, product configuration, proposal generation, MPS analysis and mapping, ERP integration, and mobile access via smartphone’s and tablets. Compass Sherpa will be the tool your team will want to use, not have to use. About LEAF Commercial Capital, Inc.: LEAF Commercial Capital, Inc. (LEAF), headquartered in Philadelphia, PA, is one of the leading equipment leasing and finance companies in the U.S. Through its highly-automated origination platform, it facilitates the equipment needs of small, mid-sized and enterprise businesses. LEAF serves these needs both directly and through referral relationships with manufacturers, distributors and dealers of essential-use equipment and software in a variety of business sectors, including office products, telephony, technology, medical and light industrial. Learn more at 400 Bad Request.

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Error Code kyocera fs-c 1020mfp sc400

March 21, 2017, 12:19 pm
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help is needed! I have a 1020 mfp with a sc400.. turn on the machine and machine initializes and pops sc 400. the code is not listed in manual. but does say 4xx is related to itb transfer so with that being said I did the following

1. cleaned tm sensor
2. cleaned contact sensor and checked contact motor
3. replaced complete ITB unit
4. check agitor motor it is free and not binded
5. reseated all connectors on all boards
6. intatialized epprom in engine maintance
7. set back to factory defaults

I am at a stand still with this....any idea or suggestions?

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Epson Work Force WF-7610 service & Parts manual

March 21, 2017, 12:30 pm
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One of my Sharp copier customers has on of these in a small office. I need a service manual to fix it for them. It is printing a blurry line of black text about every inch and a quarter
Thanks Travi

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HNI Corp (HNI) Upgraded at Zacks Investment Research

March 21, 2017, 1:11 pm
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According to Zacks, "HNI Corp has two reportable core operating segments: office furniture and hearth products. They are the second largest office furniture manufacturer in the United States and the nation's leading manufacturer and marketer of gas- and wood-burning fireplaces.


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How A National Copier Dealer Transitioned To Digital Documents

March 21, 2017, 1:11 pm
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Technifax Office Solutions Named a Platinum Level Service Provider by Sharp

March 21, 2017, 1:11 pm
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